FAQ

• What materials do you use?

We use natural, lower‑impact fabrics and responsibly sourced components. Each product page lists the exact materials used.

• Are your products safe for everyday use?

Yes. We choose materials and inks that are suitable for everyday use and avoid unnecessary chemical treatments.

• Are your products vegan?

Most items are fully vegan. If something contains animal‑derived materials, we state it clearly.

• Are you a dropshipping service?

No. We don’t use dropshipping. We make our items in small batches and keep everything in‑house so we can check the quality ourselves. Every bag is handled and inspected by us before shipping.
Our process is intentional — from how the product is made to how it arrives at your home.

• Why small‑batch production?

It helps us stay intentional, avoid overproduction, and maintain consistent quality.

• What makes Pawthos sustainable?

We focus on long-lasting design, lower-impact materials, small‑batch production, and minimal packaging.

• Do you donate to shelters?

Absolutely. Every bag purchase contributes £2 to the shelter for essential supplies for animals. We prioritize organizations offering direct care and rotate donations to help different groups. Visit our Instagram for updates on the current shelter we're supporting.

• How do you select the shelter?

We prioritize organizations offering direct care and rotate donations to help different groups. Visit our Instagram for updates on the current shelter we're supporting.

• How do I clean my Pawthos bag or accessory?

Most items can be spot‑cleaned using mild soap and cold water. Avoid machine washing unless the product page says otherwise.

• Will cleaning affect the fabric?

Gentle spot‑cleaning helps maintain the look and feel of the material.

• Is your packaging plastic‑free?

Yes. We use biodegradable materials made from plants, recyclable paper, and recycled or responsibly sourced materials.
We also encourage you to reuse the mailer or box for your own shipping needs whenever possible.

• What is your seeded note?

It’s a small, thoughtful thank‑you. The paper contains plantable seeds.
You can plant it and grow something new — check Plant the Seed – Pawthos for simple instructions.

• What shipping service do you use?

We use Royal Mail for reliable UK delivery.

• Where do you ship?

We currently ship within the UK, with plans to expand over time.

• How long does shipping take?

Most orders ship within a few days. Delivery times depend on Royal Mail and your location.

• Do you accept returns?

Yes. If something arrives damaged or isn’t what you expected, contact us within 30 days and we’ll help sort it out.

• Why do some items sell out quickly?

We work in small batches, so quantities are limited. This helps us stay intentional about what we make.

• Will sold‑out items come back?

Often yes. If something won’t be restocked, we’ll mention it on the product page.

• How can I hear about restocks?

Sign up for our newsletter for updates on new batches and returns.